Terms of sale

1. General Information

These Terms of Sale ("Terms") apply to all purchases made on https://www.willen.store (hereinafter “we”, “us”, or “our”).

Business Name: Willen LLC
Filing ID: 2025-001699971
Employer Identification Number (EIN): 42-1778898
Business Owner: Vladislav Liudvig

Registered Business Address (for legal correspondence only):
1910 Thomes Avenue, Cheyenne, WY 82001, United States
Please note: This is our registered business address used solely for legal and official correspondence. We operate fully online and do not maintain a physical storefront or warehouse.

Support Email: willen.store@proton.me
Phone Support (CIS Countries): +7 (904) 116 35 62
SMS Support (text only, international): +1 (205) 651-2959

2. Order Process

By placing an order, you confirm that you are legally capable of entering into binding contracts.
Once your order is placed, you will receive a confirmation email. This does not constitute acceptance of your order. A binding contract is only formed when your order is shipped.

3. Prices & Payment

All prices are in USD and include taxes unless otherwise noted.
We accept:

  • Visa / Mastercard / American Express
  • Apple Pay / Google Pay
  • PayPal

All payments are processed securely with encryption protocols. We never store your payment information.

4. Shipping

We offer free worldwide shipping with no minimum order and no hidden fees.
Estimated delivery times and tracking details are available at checkout and will be emailed to you once shipped.

➡️ See our full Shipping Policy for more information.

5. Returns & Refunds

We accept returns if:

  • You are outside the EU: return within 30 calendar days
  • You are within the EU: return within 14 calendar days (per EU law)

Conditions:

  • Items must be unused and in original packaging
  • We cover return shipping; a prepaid label will be provided
  • Refunds issued within 3–7 business days after return processing

➡️ See our Refund Policy for full terms.

6. Product Availability

All products are subject to stock availability.
We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud.

7. Limitation of Liability

We are not liable for delays due to external factors or force majeure.
We are not responsible for indirect or incidental losses.

8. Governing Law

These Terms are governed by the laws of Wyoming, USA.
Disputes shall be resolved exclusively in the courts of Wyoming.

9. Contact Us

📧 willen.store@proton.me
📞 +7 (904) 116 35 62
📧 +1 (205) 651-2959